Back in 1996, a pair of schoolteachers from Idaho in the United States decided to spend summer vacation visiting their son in North Sulawesi, where he was working as a dive guide. They filled their backpacks with diving gear and guidebooks and set off on an adventure to Indonesia and the unknown. What they discovered on the other side of the world was more than just a dive resort, but a sense of home.
Now, nearly 30 years later, Bob and Janis are back where it all began – returning to Murex Manado for a trip down memory lane and a new chapter in their globe-trotting adventures. The resort has changed a lot since they were last here – with new cottages, improved dive facilities, and an upgraded fleet of dive boats – but one thing has remained constant: the sense of belonging that brought them back.
Planning the Return
Now retired, Bob and Janis had been wondering whether to hang up their fins for good. They hadn’t been abroad since before the pandemic, but decided it was now or never. They dusted off their BCDs, took a refresher course in dive safety, and decided there was only one place they wanted to go.
Planning a long-haul trip can be daunting, especially for Janis, who admits that she “gets a little OCD about making plans” and needs to ask a lot of questions before she flies anywhere. She says the team at Murex made it easy – from clear travel advice online to thoughtful service over the phone, every detail was handled with care. Her first port of call was the website, which gave her much of the information she needed.
“It’s an incredible website,” says Janis, “I love the FAQ page that tells you what you have to do and which airline you need to fly with, and there are links to everything you need to get ready.” Next, making contact with the Murex reservations team really put her mind at ease and helped make their dream trip into a reality.
“They were very helpful,” she says. “I figured if the reservations team is this customer-oriented then the rest of our trip would just follow along—and it has. I think it’s exceeded my expectations. Honestly, I feel quite pampered.”
“We Are Finally Here”: Then vs. Now
After 2 long days of travel, Bob and Janis arrived to a warm welcome – Bob noted how everyone from the security gate to reception and housekeeping staff already knew their first names and greeted them with smiles. Then, after a well-deserved rest in their cottage, the adventure could really begin. “The first morning we woke up here I just walked around the resort with my camera, taking it all in,” says Janis, before adding: “it’s just a magical place to be. I said to myself: Yes, we are finally here.”
One of the first things they noticed was how much Murex Manado has grown and developed in the time they’ve been away. Their memories from that first visit backpacking trip in the 90s are of basic wooden accommodation and modest dive gear. Today, Murex has expanded with upgraded facilities, a brand-new dive center, a restaurant and adjoining bar/lounge, a pool, and a range of room categories—but the spirit of adventure and family ethos remains unchanged.